Building a Team of Notaries and Scaling Your Business

You're ready to hire when: you're turning away work consistently, you have more business than you can handle in 40 hours/week, or you have recurring corporate contracts requiring multiple notaries. Hiring too early wastes resources; waiting too long loses revenue.

Where to find notaries: local notary associations, referrals from title companies and signing agencies, online job boards (Indeed, LinkedIn), or recruiting active notaries from competitors. Offer competitive pay: 60–70% of transaction fees for employees, or 50–60% for independent contractors.

New notaries need training on: your company's procedures and standards, compliance requirements for your state, handling difficult clients, proper journal entries, and technical tools (RON platforms, scheduling systems). Invest in training—errors made by employees are your liability.

Document everything: notarization procedures, client communication templates, journal entry standards, complaint handling, RON platform usage, and quality assurance checklists. SOPs ensure consistency and make training new staff faster.

As a team grows: use scheduling software to manage assignments, establish clear performance metrics (client satisfaction, compliance errors, volume), conduct regular quality audits of journal entries and RON recordings, and maintain culture where compliance is valued over volume. A team is only as strong as its weakest notary.